One of the most annoying aspects of Digg over the last few weeks has been the lack of communication. There were nice bursts of exposure, such as when Kevin and Jay talked on The Drill Down, but for the most part, silence.
The promised
Digg Town Hall Meetings seemed like such a great idea. They were mentioned on the
Drill Down by Jay and Kevin as something that could happen every couple of weeks, possibly every month. Then, the disappointment hit.
We hope to have these virtual meetings every three to four months.
Instead of taking down the wall that separates users from being able to communicate with Digg, it has forced a "be there or miss it, but at least we're trying" type of new wall. This is a worse sort of wall, as it makes it even more difficult to communicate. Why? The time frame makes it to where issues will come and go, but only those issues that are given their allotted time will come to light. If you miss one, you're stuck for another quarter of a year.
There are things that Digg can do. First off, hire some more people. Answer the emails. Every other social media site out there shows the courtesy to its users of answering their emails. Digg is bigger and gets much more spam, as Jay and Kevin pointed out, but it's also big enough to hire a couple of "Membership Retention" staffers who can sort through the spam and answer emails.
Open up a forum for Digg users that is "patroled" by Digg representatives. Surely there's enough money in the coffers to afford to hire some forum moderators.
Whatever you do, do something. Take down the wall and communicate with us.
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